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The section of the manual on 'responsive maintenance' covers day-to-day maintenance and repairs that have been requested. The caretaker period for the NSW Election commenced on 3 March 2023. Answers to Further Questions - Tenants Union of NSW and Redfern Legal Centre, Answers to Further Questions - National Disability Services, Answers to Further Questions - Family and Community Services, Answers to Further Questions - Mr Ross Smith, Announcement of public hearing - management of NSW public housing maintenance contracts, Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney. Print Share. The agency and its contractors may pay to maintenance laborers and mechanics no less than the wage rate(s) indicated for the type of work they actually perform. hTOSW~-^ Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. %PDF-1.6 % To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. Maintaining a large property portfolio is costly work. Department of Customer Service. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. Around 640,000 maintenance requests were received and actioned in 2020/21. Copyright Defence Housing Australia, 2015. O'Donnell & Hanlon Pty Ltd. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Communities and Justice, NSW Department of . To request maintenance that is not an emergency: For more details, read about response times for maintenance. service contract; rather, it is a set of general guidelines. How satisfied are you with your experience today? Who to contact. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. We appoint contractors to our panel via Austender through our rolling tender program. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Your housing provider will already have agreed an appropriate time frame for the completion of works. The Housing Call Centre arranges most responsive maintenance for public housing properties. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. The caretaker period for the NSW Election commenced on 3 March 2023. DCJ is improving the experience of social housing tenants. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. r["M V+)2aV4Y,7HK0GQD&Pda(E(dIY\ jb|O/_}9{ h"` ,',2`yw0dbE]g4B/uDeQi The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. $5 billion. How can I access Department of Customer Service information? endstream endobj startxref For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. However, in many cases, community housing providers operate a priority system that allows them to distinguish between urgent and non-urgent repairs and to respond accordingly. Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Find housing services in Queensland including information to help if you are homeless, experiencing domestic and family violence or a young person looking for somewhere to live Information, support and tools for Queensland business owners and industry sectors. Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. Copyright Defence Housing Australia, 2015. If you live in one of these properties, please refer any maintenance matters to the owners real estate agent, using the contact details we provided to you when you started your tenancy. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. 4 0 obj Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help. Category (based on ) 72000000 - Building and Facility Construction and Maintenance Services. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. 1 0 obj Contract region. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. 2 0 obj ThattheCommitteeinquireintoandreportonthemanagementofpublichousingmaintenance contractsinNSW,withparticularreferenceto: a)Thecurrentrepairstatusandphysicalconditionofthepublichousingstockmanagedby HousingNSW; b)Thecostsofmaintenanceofthecurrentpublichousingstock,variationsinexpendituretrendsoverthepreviousfiveyearsandprojectedexpenditureforthe nextfiveyears; c)Thenatureandadministrationofmaintenancecontracts,includingprivatesector arrangements; d)MethodologiesandprocessesforensuringconsistentpublichousingmaintenancestandardsacrossNSW,includingqualityassurance,effectiveness,efficiencyand contractsupervision; e)Statutoryobligationsontenantstotakecareofpropertiesandreportmaintenanceneedsinatimelyfashion; f)Measurestomeetthespecialmaintenancerequirementsofagedanddisabledtenants; The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. View all our monitor vacancies now with new jobs added daily! >W&{U%0j` Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. Read more about response times for maintenance. To sell a home in NSW, an agent must have a real estate agent's licence issued by NSW Fair Trading. Services and support. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. We provide the following submission and recommendations in relation to the experiences of the tenants in the inner Sydney area specifically. The deadline for applications is February 21, 2023. Notley-Smith, Bruce. Resident satisfaction survey period July-Nov 2021. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. But they also exist in commercial property, serviced apartments, retirement villages. <> Your rating will help us improve the website. A contractor will contact you to make an appointment for an inspection and/or repair to take place. This is particularly important if there is likely to be further damage if the repair is not completed quickly. DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. Public housingNew South WalesMaintenance and repair. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). Inquiry into the Management of NSW Public Housing Maintenance Contracts. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. Housing Secretary Michael Gove said making it mandatory to hold qualifications will improve standards across the sector following the death of two-year-old Awaab Ishak from black mould. 3 0 obj We spend more than $1 million per day on repairing and maintaining homes. Your rating will help us improve the website. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. A further $1.669 million investment has been approved to extend the program to February 2022. St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . We may decline your request if the maintenance type is not our responsibility. Government procurement advice and assistance. for more than 300 client partners > 500. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. If you are having any difficulties, you should speak to your housing provider. endobj Terms of Service apply. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. Department of Enterprise, Investment and Trade. Series: New South Wales. The Police Assistance Line will give you an event number for your report, make sure you write this down. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. The government also leases a smaller number of properties from private owners to use for public housing. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. You will need to give the event number to Maintenance Line staff when you call to request a repair. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. This inquiry is no longer receiving submissions. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; 1/17/2022 Information to tell us When you request maintenance, tell us: Posted: 11/01/2022 Press Release Some repairs you may wish to report will be carried out as part of these planned maintenance. Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Your rating will help us improve the website. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. If we accept the request, a tradesperson will contact you. the Police Crime Report Number if the damage has been caused by another party and reported to the police. Public Accounts Committee. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. *All figures current as of 30 November, 2021. For more details, read about response times for maintenance. The batteries will help to reduce peak demand costs for . In doing this, we support the operational, recruitment and retention goals of the Department of Defence. This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Contractor. You will be asked to provide details of the damage and when it happened. 0 Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts.

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