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Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Other users have experienced problems with the app related to how it stores data on your PC. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Mine was turning off using HDMI out 2 on my Denon. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Troubleshooting Ecobee Server Communication Issues. What if rolling back the upgrade doesnt do the trick? I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Learn more about brightness. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. If you have any questions, feedback or suggestions about this article, please leave a comment below. (2 ways), Are Philips Hue Bulbs Bright Enough? If the apps data files get messed up, the app can start having performance issues. Press J to jump to the feed. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Just looked at the Gradient and i'm sold on that. This software allows the lighting system to react to the media youre playing on your computer or phone. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Any help appreciated.Seems to drop the connection every twenty minutes or so. So it's the sync box that's got the problem, not the wifi. Delete Appdata files, it will be repopulated. Smart Plugs and Your Home: Is Radiation a Silent Threat? I have the same problem if I use apple TV straight to the TV. Description. This folder will have sub-folders for each application. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. You also can turn off the 5ghz network to see if it works. There are applications that claim to work on Smart TV's with this box however they do not work . There you have it! The Sync Box supports HDMI. *Dolby Vision Enhanced Compability turned on (Hue Box)? Both the new app and the new physical device have some issues that users are currently working out. Lets go through some of the most common bugs and how you can fix them quickly and easily. The No. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. At this point, we would recommend you to Contact Apple Support. I press Sync and it starts working but still says no signal detected. Apple TV 4K, No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Reddit and its partners use cookies and similar technologies to provide you with a better experience. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. So you should consider a couple of things like your WiFi connection. Dolby vision wont work correctly on my 2016 LG Oled C6. Your TV connects to the output with a short HDMI cable included in the box. Website copyrighted Smart Home Winner 2021-2023. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. I don't get it. Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . It really adds to the experience and may reduce your eye fatigue. The app will immediately begin searching for a Hue sync box. Hue Bridge required, not included. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? If you have used theHue Sync App, you may have some common issues with it. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Does the Sync Box come ON when the TV is powered on?" Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Now you can try to downgrade back to the previous version. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Hello just here to say you are my favorite person as this has fixed my issue too!! You may have an access point or two within your home if you like to use smart home devices. Does anyone use an Apple TV 4k and is it working? Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. When the connection is confirmed, tap Search. An example of data being processed may be a unique identifier stored in a cookie. 2. Apps are complicated pieces of software. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? You can install this app on your device. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Aug 20, 2020 9:53 PM in response to i_rina. Wait 30 seconds. Continue with Recommended Cookies. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Many users tell me that their app would be lost connectivity once per hour. You also can keep the old installer files like Hue Sync Apps on your computer. It may not display this or other websites correctly. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. But you should ensure a steady internet connection for your Hue Sync Box. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. ADD UP TO 10 LIGHTS. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Thanks and good question. The Hue app is the central control for all of your Hue devices on your smartphone. It should display a wide range of software and apps installed on your device. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! Yes I've tried everything you mentioned on your comment. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. All postings and use of the content on this site are subject to the. Equally both the new app and the Hue Sync Box have some connectivity issues to wrangle. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Apple may provide or recommend responses as a possible solution based on the information any proposed solutions on the community forums. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! I am using it daily here and like it a lot. All this fix does is force the Philips Hue app to repopulate its own data files. Here I will give some suggestions if you will have some glitches. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Press question mark to learn the rest of the keyboard shortcuts. Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Yes, *Image on the television? NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Please note that all comments go into a moderation queue (to prevent blog spam). This is another one youve probably already guessed the solution for. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). This is a very troublesome problem. JavaScript is disabled. Sometimes your App maybe gets messed up, so it would be having connection issues. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates All you need to do is rollback the version of the Hue Sync app you are using. Listen for two "power-up" tones a couple of seconds apart. You are using an out of date browser. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Press the button on the Hue Bridge. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Connect the Hue sync box to power and your TV. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. One thing you need to know about the Hue Sync Box is that its issues are quite easier to fix than the app. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. The Philips Hue . Who knows? You can use them together or separately. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Refunds. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. It requires an HDMI input and Smart TVs dont output the video signal. To solve the problem, consider removing and reinstalling the same version again. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. . If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Enter the password for your Wi-Fi network when prompted. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. This wont harm your app or connected devices. 2018-2023 Signify Holding. 1 Home Entertainment Tech Resource. I have no problems with any other device . Lets Find Out! By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. You can check the apps data files. Hue uses these connections to create their "surround lighting" experience. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Setting the input device (Roku) to 1080p resolution makes the system work. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . So, whats causing users to report connection issue after connection issue? If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Copyright 2000-2023 M2N Limited E. & O.E. User profile for user: A: Answer. Optional: Pair a TV remote to the Hue sync box. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Press and hold the option key to reveal a Library folder. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. 6. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. For the connection issues, there will be many solutions, one method works for you but may not work for others.

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