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Wedding planners, along with wedding packages and honeymoon packages are available. These cookies will be stored in your browser only with your consent. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The food and the atmosphere at Flavour Market were very good. 1 (888) 307-2623. While this is a nice reprieve, the numbers remain concerning. SPORTS & ACTIVITIES Claim your listing for free to respond to reviews, update your profile and much more. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Airport - Arrival was quick and easy. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. They absolutely did their best to clean it each and everyday. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Excellence Riviera Cancun: Top Notch. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. We could comfortably stream videos and make video calls without dropping. I had great fun with Gustavo, Paula and Brenda - the entertainers. They are large beautiful rooms with great amenities. The staff is friendly and fast. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. The sand was piercingly white and the ocean had turquoise colors to it. They even take the time for issues like crunchy bacon vs chewy if you have a preference. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. Secrets resorts All your questions answered! All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. They made our stay so much more special. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. Bike ride is a great escape from this great escape. The driver was friendly and spoke good English. Fun and tasty. What are some restaurants close to Excellence Riviera Cancun? The facilities available at the Excellence are really at an elevated level. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. We went to the concierge and they printed out results for us, which they already had tied to our room. A. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . A. 24,051 reviews. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. By noon, it's no longer refreshing. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Contact us for more information and details about the packages and options available. Offers; Suites; Deluxe Airport Transfers; Resort Map; . Which languages are spoken by the staff at Excellence Riviera Cancun? However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Every day, fresh fruit in our room, small snacks at night. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. The food was up there with some of the most authentic Indian eats we have had outside of India. Having stayed in the slate of resorts that the Excellence group has in this region. Our first stay in 2019, Playa Mujeres was 5-stars all they way. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. It was a bit stinky at times though. We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. We felt extremely safe in today's COVID climate.Beauty. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Food was great. Always one of our favorite restaurants when we visit Excellence resorts. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. The cuisine has so much variety, the drinks are made to the standard you expect. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. I can't decide on ERC or EPM. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. Masks are required on flights and airport. When they reached a person they would pass it thru. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Again, this service differentiated the Excellence and made the experience incredible. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Pool rules say you cannot take them out of the water, but everybody does. It is just a slight reduction that you wouldn't notice if you haven't been there before. The Excellence Riviera Cancun is a strong offering. I read hundreds of reviews on Google before selecting this hotel. We worked out our new flights and needed to change our airport transfer. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. The housekeeping team was super-efficient. If seafood is your thing then this is the restaurant for you. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. We were lucky to get one for the end of the week. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day. I would recommend you go there, much better value. Please, receive our warmest regards from The Excellence Collection. If youre looking for privacy, this is the room type for you. Yes, free parking is available to guests. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. Just remember to speak a little louder and clearer than usual and that overcomes the issue. No sign of any Mexican Food like you would expect to be available? The food also sets this place apart. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. The resort was apparently full, but it really didn't feel like it. The test was fast and easy (its the stick in nose test). All of the shows were amazing. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. The Mile Spa is a solid offering. They no longer give you menus at the restaurants, probably for safety. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . These are just some of the people that make the ERC so special for. Package deal Contact accommodation for availability. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. 18+. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. Overall the room was nice if not a little bit dated. The pork was so succulent and delicious. Spa is really good as well. They were so attentive and we had so much fun dancing and doing activities with them. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor We did not do the Preferred Club this time, but have. housekeeping team cleaned twice a day, and we always had fresh towels. All the restaurants are very average. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). The service was incredible but I assume you'll get that at any of the excellence collection resorts. Also located in Spice is a Hibachi experience. I thought that would annoy me, but it was not an issue at all. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Excellence Riviera Cancun Riviera Maya, Cancun 77580, Mexico. Its the perfect spot for a romantic dinner. Luxury Adults Only. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. - Dinner: Food and service is great everywhere like always. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. We would suggest booking before you go. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. For those wondering what the differences are between Excellence Riviera Cancun and Excellence Playa Mujeres, the amenities and rooms are largely similarly, but Excellence Playa Mujeres is a farther drive from the airport (45 minutes) and its beach isn't quite as impressive. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Basmati (Indian), also well done. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. The quality of the entertainment was quite good albeit that this element of all-inclusive isnt really our vibe. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Peek behind the bedroom curtains and it's pretty unsettling. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. But opting out of some of these cookies may have an effect on your browsing experience. The resort and rooms are beautiful. One of the daily activities that are on offer is a guided bike tour of the local area. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Wish I knew these three things before we went.Have fun! It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. They were in and out in 15 minutes and were very flexible if they needed to come back at a later time. and an insulated thermos to keep drinks cold. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. We didnt really see anyone swimming in the ocean when we visited as it really was too choppy for a dip. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Federal 307 Chet-Pto. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. The swim up suites are perfect. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. An extensive gym with a great range of equipment. Gonzalo and Julio were awesome! Tripadvisor performs checks on reviews. And here is the next complaint in our review. I. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. I would certainly recommend this resort. by Adrian updated October 11, 2022, 7:10 pm. Its a very smooth process. Yes, Wi-Fi is included and is available throughout the resort. The other pools were pretty much the same temperature as the air around us. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. Necessary cookies are absolutely essential for the website to function properly. Because the staff are so inviting, the crowd that comes here were just as friendly. COVID Safety: We are vaccinated, so felt safe traveling. There are only four bikes available to guests, so you need to show up super early to get a spot. Also, the tequila options are a joke. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Is it safe to get a taxi from Cancun airport? The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. I'm looking for some suggestions of places to play, and the. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. The commute from the resort to the airport also took over an hour due to traffic. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Does Excellence Riviera Cancun have airport transportation? However, guests are not required to wear a mask anywhere, but there is space available everywhere. The resort is beautiful. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. The entertainment is fun, especially the Silent Party nights. The main steakhouse in the resort was pretty underwhelmed by this offering. Lastly, bring lots of smaller bills for tips! Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. We were very keen to do this, but could never get a spot on the tour.

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