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We typically use or share your health information in the following ways. Select the payment you would like to view. We are allowed or required to share your information in other ways . We have to meet many conditions in the law before we can share your information for these purposes. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). We will say "yes" to all reasonable requests. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Please do not expect a response on weekends or holidays. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. You cannot permanently delete sent or archived messages. For questions on those practices, please consult your healthcare provider/institution. powered by. You can ask us to correct health information about you that you think is incorrect or incomplete. Contact your provider's office and request a password reset email. From there, you will see an option labeled Linked Portal Accounts. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. Please check periodically for updates. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. To log into athenaPatient, use the email and password for your Patient Portal account. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Let us know in writing if you change your mind. We must follow the duties and privacy practices described in this notice and give you a copy of it. Please try again in a few moments.? In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. For current customers with athenaNet issues or who are seeking support. You can complain if you feel we have violated your rights by contacting us using the information on page 1. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. Select the message type from the dropdown options based on the topic of your question. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. This website uses encryption software. If you don't agree, don't use the Patient Portal. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Example: We give information about you to your health insurance plan so it will pay for your services. Where did they go? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). Just find your QuickPay Code on your billing statement and you're ready to go. Benefits of the Patient . Here you will see an option under Our Resources titled Feedback. For your safety and security, your session is about to be logged off due to inactivity. This website and Patient Portal contain links to websites operated by other parties. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Here, you will see a list of all the Patient Portals you have access to. How do I know which of my family members data is being shown in the athenaPatient app? We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. How soon can I expect a response from my provider? Starting a new practice can be overwhelming weve got you. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. It is your responsibility to login to your Patient Portal account and read the messages promptly. You cannot permanently delete sent or archived messages. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Get support that reworks claim denials and recovers payments for you. Navigate to the Account screen by clicking Account in the bottom navigation bar. Get the visibility and support you need to grow. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. It is your responsibility to monitor these messages. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. usually in ways that contribute to the public good, such as public health and research. Please try again in a few moments. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. All communications between you and your provider's office are carried over a secure, encrypted connection. Why can't I delete my sent and archived messages? Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Your use of the Portal after we make changes is deemed to be acceptance of those changes. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. If you tell us we can, you may change your mind at any time. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Drive better RCM outcomes by gamifying your revenue cycle processes. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Why doesn't anything happen when I click "View Detail" or "View Receipt?". athenahealth is unable to respond to general support inquiries sent to this email address. This information may include: your. You can ask us not to use or share certain health information for treatment, payment, or our operations. You will also see a list of other individuals connected to your account with health records at the listed provider groups. It is your responsibility to login to your Patient Portal account and read the messages promptly. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. When you click the. Can I access my Patient Portal from the athenaPatient app? We will not retaliate against you for filing a complaint. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). It is at your provider's discretion to make test results available. This will bring up a detailed view of the results. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. What do I need to access the Patient Portal? As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. When you see this error, a problem has occurred with the app loading your data. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. In case of a medical emergency, call 911. Please try again. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. You will be notified if your Patient Portal service is discontinued. We are not required to agree to your request, and we may say "no" if it would affect your care. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We can use your health information and share it with other professionals who are treating you. You will be notified if your Patient Portal service is discontinued. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. It is your responsibility to monitor these messages.

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