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We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of North Texas Tollway Authority [NTTA], Featured North Texas Tollway Authority [NTTA] complaints. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. Charge a decent rate. They never sent a letter with proof of delivery, so there is 0 record of anything they claim happening. And now I have a $40 balance. You also answered the main question when you said you have never been in trouble before and have no idea what to do. They probably do this because they are charged by their merchant processor per transaction. More than $21 dollars NTTA is charging for a six mile stretch. Mail the dispute form with your letter to: TransUnion LLC. Called again in Sept. 2022 and after lengthy discussion was told I was paying a few dollars which they took care of on NTTA placed a scofflaw block on my registration for a reported $2100, but when I called them to set up a payment plan or settlement, they told me I actually owed $2800. Open Records Requests -@email I am writing another complaint about actually calling into the office what a scam company. Good Friday - April 7 & 8 Texas toll calculators for cars, trucks, SUVs, RVs and buses. New comments cannot be posted and votes cannot be cast. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. Not long after they charge me $600 - when I went to investigate I see the error. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. The program promises to review customer concerns in an impartial manner if a consumer cant get a resolution through customer service. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! The supervisor assured me I was paying for both the Zip Cash and Tolltag. This crazy the billing period stated was between 12/25/2022 to Can you believe this. Exactly right. Box 30945 / Salt Lake City, UT, 84130-0945. . To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks. What is the difference between NTTA and ZipCash? Legal Action. I cannot believe that I am calling to pay off something and they refuse to let me pay it. Re: license plate No JHZ6174 TX Violator NO [protected] NTTA pledges to provide outstanding customer service. Do not charge me any more Texas fees. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. Saturday: 9 a.m. - 5:30 p.m. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Assessment/Examination of Your Concern To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. Alternatively, the address to dispute a charge by mail is: P.O. Claim it and get a lot of features. Some companies also have the option of disputing by email. hb``a``ZT If you have a prepaid toll account, you may receive a violation if there wasn't enough money in your account to cover the toll. But I said it has not been a year! I am not going to pay a toll tag or bill if the car in no longer under my name. When will the government step and help. sending bills to addresses that dont exist then Why are these people allowed to SCAM people like this? If you receive a violation notice in the mail, it's important to act as quickly as possible to check its legitimacy since you have a limited time to dispute it before additional charges start mounting. Your notice should include an address or other methods to register your dispute with the proper authority. New comments cannot be posted and votes cannot be cast. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. You need the following information to dispute a transaction: Date of transaction. Business Diversity -@email EspressoOrElse 1 yr. ago I was just on the phone with their customer service this week. Fact #5 - D&M Leasing company is not located at my address in Louisiana. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. W. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. The correct way to get the fees waived. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. We use cookies to make wikiHow great. When dealing with the North Texas Tollway Authority over allegations of unpaid tolls it is always wise to have a legal professional on your side. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. I tried, but when I put in the information, it was NOT under my name. More than $21 dollars NTTA is charging for a six mile stretch. On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. A fair and reasonable fee. That is a 25 mile stretch. I paid the charge reluctantly, however it seemed highly suspicious that the first time I hear about this is almost a year later. Monday - Friday: 8 a.m. - 5 p.m. I have an existing NTTA toll tag account. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. Charles Evans says he received a bill for $518 for about $18 in tolls. The NTTA processes payments for TollTags, TxTags and EZ TAGs. 01. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stop monopolizing the rates. The signs that show the charges come too late. Include your email address to get a message when this question is answered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The North Texas Tollway Authority is not a foreign-owned, private . I want information on how to check for outrageous toll charges in advance of a trip. Labor Day - September 2 & 4 How to dispute NTTA charges? All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. To ensure equitable payment from all toll road users, the NTTA offers the lump sum payment option or an extended payment plan outlined below. If the photo isn't clear, the tolling agency may get the license tag number wrong, or may send the violation notice to the wrong address. Fact #2 - I do not own nor have I leased a RAM truck in my life. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. I call to dispute a billing that was sent to me 1/12/2023 in the amount of $5.07 and spoke with kim regarding the matter as i have not been to Texas on a tollway at anytime when visiting texas period so they must gotten my information from a frontage rd cause i don't travel on any tolls roads. How much does it cost? I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Leonora Bucklin of Dallas learned she was charged for tolls on a car she no longer owned. No eat for me. The next day I called NTTA and asked if the toll tag covered tolls in Oklahoma and Kansas and was told that it did. infinitum: subject unknown ending; cary high school football coach; club head speed chart The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. I believe the individual who leased the vehicle from D&M Leasing should be responsible for the tolls. . : Kansas Turnpike Authority requires to fill-up Violation Contest Form. Type text, add images, blackout confidential details, add comments, highlights and more. By mail: Download the dispute form. . I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. We may send additional relevant information and comments while we research your concern. I unknowingly acquired several letters from NTTA and now have an outstanding balance of $243. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. How can this be? Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. How to contact the NTTA Ombudsman. Choose a day and time that best fits your schedule, and provide your contact information. Late fees will be assessed for payment after 25 days. NTTA has violated my Civil Rights, American with Disability Act and Texas Transportation Code 372.053 SEC 372.001 as NTTA ignore my request for a hearing. This 2011 Honda CRV no longer belongs to me. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. I am not going to pay a toll tag or bill if the car in no longer under my name. This is a bad business practice and this company is stealing our money. Reimburse me any Texas charges. Meaning I NTTA took out $10 from my account for usage on a car I do not own. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. On 1-12 the toll was $40 for the same route. Often this deadline is calculated from the post mark on the notice. NBC 5 Responds is committed to researching your concerns and recovering your money. Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. One of the ways they use to attempt to collect tolls is by filing a criminal charge in the justice of the peace precinct where the violations occurred on the tollway. A decade ago, the No. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. NTTA's Ethics Officer Select the transaction in question and follow the steps to complete your request. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. I am responsible for another persons debt. 6. Pay attention to the deadlines for appeal. This has affected our credit rating in a negative way. How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. Has anyone had similar experiences? Thanks to all authors for creating a page that has been read 121,648 times. Yg$e@iQ*L j7$)f`d?H(6L? https://www.fhwa.dot.gov/policyinformation/tollpage/t1part3.cfm, https://www.txtag.org/en/about/faq_bills.shtml, https://www.thetollroads.com/ontheroads/commonquestions/toll-violations.php, http://www.wsdot.wa.gov/GoodToGo/faq_NOCPViolations.htm, http://www.peachpass.com/toll-violations/. Download the appropriate form. I received so many complaints from readers about the NTTA over-billing commuters for late toll . If a case is ignored or not defended properly, the North Texas Tollway Authority can issue citations that can go into warrant status. Delivered 8/6/22 @ 10:05 am Fourth request Just like that, your appointment is reserved! The savings for that bill would have been $4.84. I was told I could stop payment on my check. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. Desired outcome: Media Relations -@email Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business. Contact your credit card issuer. , (1) The customers TollTag account does not have correct vehicle, license plate or credit/debit card information, (2) The customers TollTag account doesnt have enough funds to pay tolls, (3) The TollTag was installed incorrectly and cannot be detected by our system. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. I had already sent out a check for the $13.98. 03. Order/Transaction ID. endstream endobj startxref By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It's starting to feel less like a misunderstanding on my part and more like a scam. Some toll agencies also provide the option of disputing your toll violation using email or fax. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' If you have a sticker or other pass, you may receive a violation if the sticker wasn't detected by the tolling location for some reason. All was good until August when I received a bill from NTTA for toll transactions the first 30 days after the sale. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Amount of transaction. Reimburse the $13.98 that was never posted to my account. And despite months of protests, she. Send it within 30-days of the date on Certified Notice of Toll Evasion. I have called various people, noone was willing to let me speak to a manager. Sounds simple but you know it is not that easy. There was an error with his temp tag and he should not have been charged on this vehicle. However, failure to show up in court can land you in jail. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. Desired outcome: So I called NTTA and was told they took my car off my account. It was fixed within a couple of days of submitting the dispute. Reimburse the discount of $4.84 as promised. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases.

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